Question 1

I have no idea what I need. Can I still talk to you?

Accepted Answer

Absolutely. Most of our clients say exactly that. You don't need tech words. Just tell us what feels broken and we will figure out the rest.

Question 2

How do I know which service is right for me?

Accepted Answer

You don't have to. That is our job. Start with the Empire Builder. It asks simple questions and points you to the right fix: Ready-to-Launch or Custom Build.

Question 3

Do you work with small businesses or only big companies?

Accepted Answer

We work with anyone who has a real problem to solve. The transparent hourly model makes high-end engineering accessible to everyone.

Question 4

I am not technical at all. Will I understand what is happening?

Accepted Answer

Yes. We explain everything like we are talking to a smart friend. You will know exactly how many credits (hours) your project needs.

Question 5

What do you need from me to get started?

Accepted Answer

Just your time and honesty. Tell us what is broken and what your budget looks like. We can start a custom fix with as little as a 5-credit bundle ($75).

Question 6

How fast do you build?

Accepted Answer

Ready-to-Launch systems are live in 3 days. Custom Builds typically take 7 to 21 days depending on the hours required.

Question 7

Will my website work on phones?

Accepted Answer

Yes. Every site we build is mobile-first. If it doesn't look premium on a phone, we don't ship it.

Question 8

Can you build exactly what I designed in Figma?

Accepted Answer

Yes. We call this Design-to-Reality. Send us your file, and we will quote the hours needed to turn it into clean, responsive code.

Question 9

What if I need to change the website later?

Accepted Answer

Use your credits. You can buy a small bundle anytime to add a page, change a photo, or tweak a feature. No need for a new contract.

Question 10

How do Credits work at Empire-K?

Accepted Answer

We use a simple 1:1 ratio: 1 Credit equals 1 Hour of elite development or design. You buy credits in bundles, and we deduct them as we work on your project.

Question 11

Can you build a system just for my team?

Accepted Answer

Yes. We build internal tools, dashboards, and CRMs. If your team is wasting time on manual work, we build a system that automates it.

Question 12

Do my credits expire?

Accepted Answer

Yes, credits are valid for 6 months from the date of purchase. This ensures we can dedicate the right resources to your projects throughout the year.

Question 13

How much does a project cost?

Accepted Answer

Ready-to-Launch products start at $199. Custom Builds are priced at a flat, competitive hourly rate. Most custom sites range between $150 and $1,200.

Question 14

Do you charge monthly fees?

Accepted Answer

Only if you want them. No rental traps. Optional Empire Care plans are available if you want us to handle 24/7 security.

Question 15

Can I get a refund for unused credits?

Accepted Answer

Credits are non-refundable once purchased. However, they are highly flexible and can be used for any service we offer, from bug fixes to new feature builds.

Question 16

What payment structure do you use?

Accepted Answer

We use Credit Bundles. You buy a block of hours upfront ($75, $210, or $765). As we work, we log our hours, and your balance decreases.

Question 17

How do I track my remaining credits?

Accepted Answer

You can view your live credit balance anytime inside your Client Portal. We update this in real-time as our team logs hours on your tasks.

Question 18

What happens if I run out of credits mid-project?

Accepted Answer

We will notify you when your balance is low. You can easily top up by purchasing another bundle to keep the momentum going without delays.

Question 19

Are there hidden costs?

Accepted Answer

No. Our flat hourly rate is the only fee. If your project needs a paid 3rd party tool, we tell you before we buy it. No surprise invoices.

Question 20

What if my budget is small?

Accepted Answer

Start with a Starter Bundle ($75 for 5 hours). We will fix your biggest "leak" first. Add more credits as your business grows.

Question 21

What happens after my site goes live?

Accepted Answer

We hand over the keys and show you how to use it. Remaining credits stay in your account for updates or maintenance anytime.

Question 22

What if something breaks later?

Accepted Answer

If it's a bug in our code, we fix it. Otherwise, we use your credit balance to resolve issues fast—usually within 24 hours.

Question 23

Do I own my website and all the files?

Accepted Answer

100%. Everything we build for you is yours—the code, the design files, and the content. We don't hold your site hostage.

Question 24

Can you help me if my old developer disappeared?

Accepted Answer

Yes. We step into "Rescue" situations all the time. We will audit what you have and give you an hourly estimate to fix it.

Question 25

Do you offer training for my team?

Accepted Answer

Yes. We can record video walkthroughs or do a live training session. We build systems meant to be used by real people.

Question 26

What is Next.js and why should I care?

Accepted Answer

It makes websites incredibly fast and easy to rank on Google. You just care that your site loads in under a second and never crashes.

Question 27

Will my site show up on Google?

Accepted Answer

Yes. Our builds include a clean technical foundation that Google loves. We can also use custom hours for Local SEO strategy.

Question 28

What is a CMS and do I need one?

Accepted Answer

A dashboard where you update your own website without touching code. We can set one up for you in a few custom hours.

Question 29

Can you make my site in both English and Arabic?

Accepted Answer

Yes. We are experts in bilingual, Right-to-Left (RTL) builds that feel natural to Arabic-speaking customers.

Question 30

Is my site secure?

Accepted Answer

Yes. We use modern security standards. If you handle sensitive data, we can add extra layers of encryption using your custom hours.

Question 31

How do I know my project has started?

Accepted Answer

Once your first bundle is purchased, you get a login to the Project Portal. It shows your balance and the first tactical steps.

Question 32

What can I do in the Client Portal?

Accepted Answer

It is your mission control. See your Credit Balance, view work logs, approve designs, and see the live countdown to launch.

Question 33

Can I talk to the team directly?

Accepted Answer

Yes. The portal has a built-in live chat that connects you directly to the engineers working on your site.

Question 34

How do I share files or content?

Accepted Answer

Drag and drop them directly into the portal. Everything stays organized inside your project folder.

Question 35

How do I track progress?

Accepted Answer

Every hour we work is logged in your portal. You see exactly what was done and how many credits remain. Total transparency.

Frequently Asked Questions

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